TekFix AI: instant IT help for users, real engineers when it matters.
TekFix is Lanmark's AI support assistant. Users describe a problem in plain English and get guided fixes straight away, any time of day. If it cannot be solved, TekFix escalates to the Lanmark service desk with the context attached. It is included on every Lanmark plan.
How does TekFix AI support work?
Three things that happen before anyone joins a queue.
- Instant answers, 24/7
- TekFix responds immediately, asks sensible diagnostic questions, then gives guided steps to resolve the issue. It recognises the device you are using and tailors its answers.
- 30 built-in tools
- There are 30 diagnostic and repair tools inside the app. TekFix tells you which one to use.
- One-click escalation
- When an issue is complex, TekFix escalates to a Lanmark engineer and creates a helpdesk ticket, passing on chat history and diagnostics so we can move faster.
What can users ask TekFix about?
Everyday issues, in plain English.
- Email and Microsoft 365
- Outlook, Teams, OneDrive and sign-in problems.
- Printers, Wi-Fi and connections
- The things that stop people working on a Monday morning.
- Windows errors and performance
- Slow machines, crashes and error messages.
- File access and sharing
- Who can see what, and why a file will not open.
- Basic cyber security advice
- Is this email safe, and what to do next.
How does TekFix fit with the Lanmark service desk?
TekFix handles the routine so your team gets answers without waiting. Real engineers handle the rest. Lanmark’s service desk runs Monday to Friday, and the TekFix app connects users to it through the same chat.
TekFix is included on every Lanmark plan at no extra charge. See the plans for what else comes with each one.
See the plans and pricesWhat do people ask about TekFix AI?
What is TekFix AI?
TekFix AI is Lanmark’s always-on IT support assistant. It combines artificial intelligence with the Lanmark service desk, giving users instant help with common computer, network and Microsoft 365 issues, 24 hours a day, 7 days a week.
Do I need to install an app?
Yes. The TekFix app runs on Windows, Mac, Apple and Android devices and inside Microsoft Teams, so support is always one click away.
What kinds of issues can TekFix AI help with?
Email and Microsoft 365 problems, printer, Wi-Fi and connection issues, Windows errors and performance problems, file access and sharing issues, and basic cyber security advice. If something cannot be solved instantly, you can escalate to a human engineer.
What happens when TekFix cannot fix it?
It escalates to the Lanmark service desk with one click and creates a helpdesk ticket automatically. The chat history and diagnostics go with it, so the engineer does not start from scratch.
Is TekFix an extra cost?
No. TekFix AI is included on every Lanmark plan: Total, Core and Flex.
Where to go next
See TekFix on a free IT review.
We show you TekFix and the service desk behind it, and tell you plainly what Lanmark would cost.
Book a free IT review