Award Winning Support
Lanmark provides award winning service desk remote and onsite support to organisations of all sizes across a variety of industries including Financial Services, Retail and Property. We're experienced in providing support to organisations with a global presence.
Our Cloud Support Options
Cloud support services designed to meet the needs of modern businesses, our Cloud Support options provide the scalability wherever you are in your cloud journey.
Support for Cloud Architecture which is utilised for internal use such as Infrastructure as a Service (IaaS) servers
- Active Directory Servers
- File Servers
- Web Servers
- Database Servers
|Level 1||Cloud Infrastructure support up to VM and VPC|
|Level 2||Level 1 + Server support up to Operating System|
|Level 3||Level 2 + Database support (SQL, noSQL, Cosmo DB etc)|
|Level 4||Level 3 + Identified Application support|
|All Core Cloud support levels include|
|Support Hours||Mon - Fri 08:30 - 17:30|
|Monitoring||Standard Monitoring and Alerts|
|Cost Optimisation||AWS / Azure Cost Manager|
Support for Cloud Architecture which is utilised for providing services to your customers with production and development environments which can incorporate complex components
- IAAS & PAAS
- Machine Learning / AI systems
- Strict 24 x 7 service level agreements.
|Level 5||Level 4 + Covers up-to 8 hours per month of support work. 2 hours can be used for consultancy. Covers pre-agreed metrics and alert thresholds. Minimum 6-month commitment.|
|Level 6||Level 5 + A dedicated 24/7 operations centre with real people. 'Eyes on' up-time NOC monitoring all day, every day. Break/fix support even at application level. Improve development / deployment process and enhance the software development Automation / Collaboration Continuous integration and deployment pipelines. Hands on guidance and support. Minimum annual commitment|
|All Complex Cloud support levels include|
|Support Hours||24 x 7 x 365|
|Monitoring||Advanced Monitoring and Alerts|
|Cost Optimisation||CloudHealth Cost & Security|
Round the clock service for production & business critical systems
Levels of monitoring to identify bottlenecks and potential issues before they happen.
From planning and design to full delivery of your cloud migration
Full reporting on ways to reduce cloud spend within your environment.
Our cloud expertise coupled with an established heritage in infrastructure design and management means your systems are being managed by a team of experienced IT experts.