Expert IT support London businesses have trusted for over 30 years

Lanmark provides fully managed IT support for London businesses — unlimited per-user pricing, 24/7 security monitoring, and a service desk that answers 87% of calls within 15 seconds.

Our IT outsourcing support in London scales to any size or type of data environment, providing a single point of contact for all your support needs across multi-vendor products. In today’s rapidly evolving digital landscape, incorporating cyber security into managed IT support is not a nice-to-have — it is a necessity.  Lanmark’s clients benefit from Cyber Essentials-aligned security as a standard part of every support contract.

The service is designed and delivered to your exact requirements. We understand how IT enables your business. We charge a simple per-user fee irrespective of the number of devices you have, and we support all IT-related infrastructure and cloud services.

Our service delivery team provides a continuous improvement model by monitoring and analysing service reports. Regular service review meetings build a close working relationship between you and our teams.

Our IT support London service components

Service Desk

Proactive Monitoring

IT Support Clinics

IT Strategy and Budget

Managed Cyber Security Services

Asset and Lifecycle Management

Service Desk

Managed Cyber Security Services

IT Strategy and Budget

IT Support Clinics

Asset and Lifecycle Management

Proactive Monitoring

Service Desk

IT Support Clinics

Managed Cyber Security Services

Asset and Lifecycle Management

IT Strategy and Budget

Our IT Support BY NUMBERS

Calls answered within 15 seconds
Average Time to respond
Average time to resolution
First Contact Resolution
Customer Satisfaction

What do we support?

Laptop / Desktop / Mac

Network Components

  • Wi-Fi
  • Telecoms / Internet Connections
  • Firewall
  • Network Switches
  • LAN’s / VLAN’s, / WAN’s / VPN’s
  • Domain Names
  • Internet DNS management

Cloud Services

On-Premise or Hosted Servers

  • Triage for Line of Business Applications
  • Operating System (Windows /Linux)
  • Network Services (IP/DHCP/DNS)
  • Malware / Anti-Virus Software
  • Microsoft Active Directory
  • Microsoft SQL
  • Backup Software

Our service team

Helpdesk team

Security Analysts

Monitoring team

Service Delivery Manager

Assigned Technician

Account Management

Helpdesk team

Monitoring team

Assigned Technician

Account Management

Security Analysts

Service Delivery Manager

Helpdesk team

Monitoring team

Security Analysts

Assigned Technician

Service Delivery Manager

Account Management

Agreed Service Levels

ITIL Ticket Management
Our helpdesk response is managed by the severity of the support call. This will be allocated automatically by our service desk system or by our technicians

Lanmark SLA