24/7 Service Desk

Remote & Onsite Support for IT infrastructure & Employees

Award Winning Support

Lanmark provides award winning service desk remote and onsite support to organisations of all sizes across a variety of industries including Financial Services, Retail and Property. We're experienced in providing support to organisations with a global presence.

24x7

Service Desk

Certified and dedicated help-desk technicians provide full end-user remote support that's available 24/7 to keep you covered. 

Proactive

Management

Proactive patching and management of devices to ensure optimal performance for your business and its employees.

Full

Onsite Support

From 4 hour onsite response to scheduled engineer visits, our team have you and your business covered when it matters.

Break fix

Same Day Replacement

No matter the location of your user, we can ship a replacement laptop or mobile device anywhere in the UK to keep your staff productive. 

Full

Monitoring

Our systems proactively monitor your network and servers for bottlenecks and potential issues, monitoring is automated and a 24x7 service.

Global Experts

Disaster Recovery

We provide full site Disaster Recovery to keep your business running when an unfortunate situation occurs.

Cloud Support

Fully Managed Azure & AWS Cloud Environments 

Our Cloud Support Options

Cloud support services designed to meet the needs of modern businesses, our Cloud Support options provide the scalability wherever you are in your cloud journey.

CORE CLOUD

Support for Cloud Architecture which is utilised for internal use such as Infrastructure as a Service (IaaS) servers

  • Active Directory Servers
  • File Servers
  • Web Servers
  • Database Servers
SERVICE DESCRIPTION
Level 1 Cloud Infrastructure support up to VM and VPC
Level 2 Level 1 + Server support up to Operating System
Level 3 Level 2 + Database support (SQL, noSQL, Cosmo DB etc)
Level 4 Level 3 + Identified Application support
All Core Cloud support levels include
Support Hours Mon - Fri 08:30 - 17:30
Monitoring Standard Monitoring and Alerts
Cost Optimisation AWS / Azure Cost Manager

COMPLEX CLOUD

Support for Cloud Architecture which is utilised for providing services to your customers with production and development environments which can incorporate complex components

  • IAAS & PAAS
  • Machine Learning / AI systems
  • Strict 24 x 7 service level agreements.
SERVICE DESCRIPTION
Level 5 Covers up-to 8 hours per month of support work. 2 hours can be used for consultancy. Covers pre-agreed metrics and alert thresholds. Minimum 6-month commitment.
Level 6 Level 5 + A dedicated 24/7 operations centre with real people. 'Eyes on' up-time NOC monitoring all day, every day. Break/fix support even at application level. Improve development / deployment process and enhance the software development Automation / Collaboration Continuous integration and deployment pipelines. Hands on guidance and support. Minimum annual commitment
All Complex Cloud support levels include
Support Hours 24 x 7 x 365
Monitoring Advanced Monitoring and Alerts
Cost Optimisation CloudHealth Cost & Security
Over

0

Years Experience
Over

0

Managed Instances
Hour

0

Support
cloud-icon-12876

24x7 Support

Round the clock service for production & business critical systems

Proactive Monitoring

Levels of monitoring to identify bottlenecks and potential issues before they happen.

Managed Migrations

From planning and design to full delivery of your cloud migration

Cost Optimisation

Full reporting on ways to reduce cloud spend within your environment.

Our cloud expertise coupled with an established heritage in infrastructure design and management means your systems are being managed by a team of experienced IT experts.

COVID-19 : Lanmark is fully operational during this time.