Microsoft Teams Business Voice Phone System Partner

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Feature List

MS Business Voice Features

FAQ's

Hardware

Can you still use the desk phone with Teams Voice?

Yes – Here is a link to the Teams approved desk phones

Is Teams Voice compatible with any desk phone?

No, Microsoft Teams Voice is not compatible with any desk phone. They have to be Teams approved desk phones in order to work together.

Do I have to have a desk phone to use it?

No, we have plenty of clients that use the mobile app on their smartphone or the desktop app on their laptop or desktop computer.

 

Application

How is it licensed?

The phone system is user-based. So that means each user requires a license. With that license, they have access to a direct dial number and can participate in call groups and the auto attendant.

 

Are there any differences for Mac users with Microsoft Teams Voice?

No, the Mac users will have the same experience with Teams Voice as a PC user. The users can use a web browser or the Teams app for Mac

 

Admin Settings

Can you segment or limit bandwidth requirements for voice calls?

You could do some QoS (Quality of Service) on your corporate network, but Teams does have built-in quality controls that will notify users when it detects poor quality.

Can you have shared voicemail boxes on Microsoft Teams Voice?

Yes, Office 365 Groups can be used for shared voicemail on Microsoft Teams Voice. More info on that here.

Can you port your existing phone number to Microsoft Teams Voice, or do you have to get all new numbers for everyone?

Yes, you can port your existing phone numbers to Microsoft Teams.

Does Microsoft Voice have an SLA?

Yes, Microsoft Voice does have an SLA, here is a good blog of their overview.
Has Worksighted, or their clients, experienced any outages with this service?

Discuss your Microsoft Teams Business Voice requirements or experience a demo with one of our certified Microsoft consultants today. As Microsoft Gold Partner, you can be sure you are in the best hands.

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